Privacy Policy
Last updated: May 2025
1. Introduction
Shopiva ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our platform at shopiva.app.
2. Information We Collect
Account information: Name, email address, and password when you register.
Billing information: Payment details processed securely through Stripe. We never store full card numbers.
Store data: Products, orders, customers, and settings you create and manage within the platform.
Usage data: Pages visited, features used, and interaction patterns — used to improve the platform.
Technical data: IP address, browser type, device information, and cookies for security and session management.
3. How We Use Your Information
- To provide, operate, and improve the Service
- To process payments and manage subscriptions
- To send transactional emails (account verification, password reset, billing receipts)
- To respond to support requests
- To detect and prevent fraud, abuse, and security threats
- To comply with legal obligations
We do not sell your personal data to third parties.
4. Data Sharing
We share your data only with trusted service providers necessary to operate the platform:
- Stripe — payment processing
- Cloudinary — image hosting and delivery
- Postmark — transactional email delivery
Each provider is bound by their own privacy policies and data processing agreements.
5. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand how users interact with the platform. You can disable cookies in your browser settings, though this may affect functionality.
6. Data Retention
We retain your account data for as long as your account is active. After account deletion, data is removed within 30 days. Some data may be retained longer where required by law or for legitimate business purposes such as fraud prevention.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Data portability — receive your data in a portable format
To exercise any of these rights, contact us at privacy@shopiva.app.
8. Security
We implement industry-standard security measures including encryption in transit (TLS), hashed passwords (bcrypt), and access controls. However, no system is 100% secure. Please use a strong, unique password for your account.
9. Children's Privacy
Shopiva is not intended for children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with their information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on the platform. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.
11. Contact
For any privacy-related questions or requests, contact us at privacy@shopiva.app.